As a tourist in Italy, on Aug. 3rd 2021 I purchased a Sim card and a user package in your agency in Bergamo . The agents there said they activated the 70gb internet data and calls package for me as I wished. After using only 1 GB data the connection was disabled and I had to enter the branch in Pechiera del Garda to chec k it up. The team there was very helpful and after looking into my file they told me that although I paid for the 70gb usage at Bergamo, it was not activated as I was told!
I had to pay another 18 Euro activation just to go on with my trip. What can I do to get my money back?
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