Domanda

5G problem Giga Illimitati Offer

  • 5 August 2021
  • 1 risposta
  • 82 visualizzazioni

On Tuesday I bought in store in Muravera (Sardegna) a sim card with offer 5G PREMIUM Limited Edition GIGA ILLIMITATI dopo 3 mesi 100 Gb/mese (13,99EUR).

Finally I found out that we have 4G+LTE router and this sim card does not work in this router even for 4G.

And in my phone (NON 5G) I can only make calls and message, no data even 4G LTE available. 

 

Could you please help me what to do? 

  


1 risposta

Livello utente 3
Badge +4

Hi @Adelina ,

did you set up APN in your phone? 
Here the parameters (in Italian):

Internet setup
 

 

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